Veterans Program

Care that
honours your service

Rehabilitation, mental health, and chronic pain support — designed with Canadian Armed Forces veterans in mind, with VAC coordination built in.

Book a Consultation How It Works

Within 1–2 weeksVeteran-aware careVAC-coordinated

Young Canadian Armed Forces veteran discussing issues with counselor, VAC coordination support.

CAFVeterans across all branches supported

Veteran-Aware

Care providers familiar with service

VAC Coordination

Forms, referrals, benefits

PTSD / OSI Support

Specialist mental health pathways

Pain Management

Multimodal, evidence-based

100% Virtual

From anywhere in Ontario

About This Program

Veteran-aware medical care

Doctors On Site provides specialised care for Canadian Armed Forces veterans — including rehabilitation programs, mental health support, chronic pain management, sleep disorders, and coordination with VAC (Veterans Affairs Canada) for benefits and services.

Service-related health concerns deserve providers who understand them. Our program is designed for veterans — physicians who recognise the patterns, the language, and the systems involved.

The transition out of service can leave veterans navigating health concerns the civilian system is not always equipped to address efficiently. Our program is designed to deliver veteran-aware care, recognise service-related conditions, and coordinate appropriately with VAC and rehabilitation networks.

Conditions Treated

Specialized Healthcare Services for Canadian Armed Forces Veterans

Our veterans program supports a wide range of service-related and post-service health concerns:

CAF veterans (all branches: Army, Navy, Air Force)

PTSD / Operational Stress Injuries (OSI)

Chronic pain (musculoskeletal, neuropathic)

Hearing loss & tinnitus

Sleep disorders (insomnia, sleep apnea)

Service-related rehabilitation

VAC disability benefit coordination

Transitional care (recently released)

Substance use concerns

Mental health (depression, anxiety)

Traumatic brain injury follow-up

Family medical concerns

Our Process

How your program works

A clear pathway designed around the realities of veteran care.

Initial Intake & Service History

Complete intake including service branch, deployment history (if you wish to share), VAC status, and current concerns. Confidential — your service details stay between you and your physician.

Records & VAC Coordination

If you have an existing VAC case, we will obtain records (with your consent). For new VAC applications, we can complete required physician reports.

Comprehensive Consultation

A virtual consult to address your concerns in depth. We allocate longer first appointments for veterans to allow proper history-taking and treatment planning.

Treatment Plan & Referrals

Prescriptions, referrals to specialists (mental health, pain clinics, sleep medicine), VAC paperwork, and rehabilitation coordination.

Ongoing Continuity

Regular follow-up with the same physician — recognising that veteran care benefits enormously from a stable provider relationship over time.

Eligibility

Is this program right for you?

Open to current and former Canadian Armed Forces members and their immediate families.

You may be a good candidate if you:

Are a current or former CAF member (any branch)

Have service-related health concerns

Need VAC paperwork or coordination

Are dealing with PTSD, OSI, or post-service mental health

Have chronic pain related to service

Are an Ontario resident with a valid health card

This program may not be suitable if you:

Are in acute mental health crisis (call 988 or VAC Assistance: 1-800-268-7708)

Need immediate emergency care (call 911)

Need urgent in-person trauma assessment

Service deserves serious medical care

Veteran-aware, VAC-coordinated, virtual access to physician care — typically within 1–2 weeks. Confidential, respectful, individualised.

Book as a Patient

Self-refer via our secure online booking system

Refer a Patient

Physician referral form with fax & secure intake

Frequently Asked Questions

Veterans services FAQ

Common questions from CAF veterans.

Do I need to be on a VAC pension to use this program?

No. Any current or former CAF member is welcome — whether or not you have a VAC case open. Many veterans use our program for general medical care without any VAC involvement.

Can you help me apply for a VAC disability benefit?

Yes. We can complete the physician portions of VAC disability application forms, document service-related conditions, and provide medical opinions for VAC adjudication. We work alongside Veterans Affairs case managers and OSI clinics where they are involved.

Is your program free for veterans?

Physician consultations are billable to OHIP for Ontario residents. Some VAC paperwork is reimbursed by VAC; otherwise it is OHIP-covered. We will let you know in advance of any potential out-of-pocket costs.

I have PTSD — can virtual care really help?

Virtual care is well-supported as a delivery mode for PTSD treatment, including cognitive processing therapy, prolonged exposure, and EMDR (sometimes via specialist referral). Your DOS physician will assess and refer to OSI clinic services or trauma specialists where needed.

My family member needs care — can they be seen too?

Yes. Family members of CAF veterans (spouses, dependents) are welcome to use our general programs. Veterans benefit when their families have stable medical care too.

I have not seen a doctor in years and I am embarrassed about it — will I be judged?

Absolutely not. Many veterans have similar stories — service often means medical concerns get pushed aside for years. Our physicians approach every appointment without judgement and at your pace.

Understanding Veteran-Specific Health Challenges

Canadian Armed Forces veterans often face unique health challenges stemming directly from their service. These can include physical injuries sustained during deployments, exposure to environmental hazards, and the psychological toll of combat or demanding operational environments. Recognizing these specific origins is crucial for effective diagnosis and treatment, moving beyond general healthcare approaches to address the root causes of their conditions.

Conditions like Post-Traumatic Stress Disorder (PTSD), Operational Stress Injuries (OSI), chronic pain syndromes, hearing loss, and traumatic brain injuries are frequently encountered. Doctors On Site's veteran-aware providers are trained to understand the nuances of these service-related conditions, ensuring that the care provided is not only medically sound but also sensitive to the veteran's experiences and the impact on their life post-service.

The Role of Doctors On Site in VAC Coordination

Navigating Veterans Affairs Canada (VAC) benefits and paperwork can be a significant hurdle for veterans seeking healthcare. Doctors On Site streamlines this process by offering built-in VAC coordination as a core component of their services. This means the clinic actively assists veterans in managing the administrative aspects of their care, ensuring that eligible benefits and referrals are pursued effectively.

This coordination includes helping to complete physician portions of VAC disability application forms, documenting service-related conditions that support claims, and providing necessary medical opinions for VAC adjudication. By integrating this support, Doctors On Site reduces the burden on veterans, allowing them to focus on their recovery and well-being rather than administrative complexities.

Virtual Care Accessibility for Ontario Veterans

Doctors On Site leverages virtual care technology to make specialized healthcare accessible to veterans across Ontario. This hybrid healthcare network model ensures that regardless of a veteran's location within the province, they can connect with veteran-aware physicians and specialists. The convenience of virtual appointments eliminates geographical barriers and reduces the need for travel, which can be particularly beneficial for individuals managing chronic pain or mobility issues.

The virtual platform facilitates comprehensive consultations, prescription management, and referrals to other specialists when needed. This approach is particularly effective for conditions like PTSD, where evidence-based therapies such as Cognitive Processing Therapy (CPT), Prolonged Exposure (PE), and Eye Movement Desensitization and Reprocessing (EMDR) can be delivered remotely, often with the support of specialist referrals.

Mental Health Support for Service-Related Conditions

Addressing mental health concerns, including PTSD and Operational Stress Injuries (OSI), is a cornerstone of the Doctors On Site veteran program. The clinic understands that these conditions are often directly linked to military service and require a specialized, empathetic approach. Their veteran-aware providers are equipped to offer a safe and confidential space for veterans to discuss their experiences and receive appropriate mental health support.

The program facilitates access to specialist mental health pathways, which may include therapy modalities proven effective for service-related trauma. This can involve referrals for treatments like Cognitive Processing Therapy (CPT), Prolonged Exposure (PE), and EMDR, ensuring veterans receive evidence-based care tailored to their specific psychological needs, promoting recovery and improved quality of life.

Care that honours your service