Walk-In Virtual Care

Walk-in care,
virtually

Same-day and next-day OHIP-covered virtual physician appointments for everyday health concerns across Ontario — no family doctor required, no waiting room.

Book a Consultation How It Works

Same-day & next-dayOHIP-coveredAcross Ontario

Sports medicine doctor consulting with athlete and support person.

Same-Day& Next-Day Access

Same-Day Access

Often available within hours

No Referral

Direct booking, no gatekeeping

100% Virtual

From anywhere in Ontario

Ontario Physicians

CPSO-licensed

Rexall & Metro

Pharmacy-based access

About This Service

Quick, qualified medical advice — when you need it

Doctors On Site offers same-day and next-day virtual physician access for everyday medical concerns — prescriptions, sick notes, lab requisitions, imaging requests, and follow-up visits. All appointments delivered virtually across Ontario, typically same-day or next-day.

A licensed physician on the other end of every appointment — not a chatbot, not a nurse triage, not a "see your family doctor" loop.

Our general virtual care service is designed to bridge the gap when your family doctor isn't available, you don't have one, or you simply need quicker access for a non-emergency concern. Every consultation is led by a licensed Ontario physician.

Need Care When Your Family Doctor Isn't Available?

Many Ontarians delay care because they are concerned about accessing a walk-in clinic. DOS provides virtual physician appointments when you need care, whether you have a family physician or not.

Patients should continue routine care with their family physician whenever possible. When additional support is needed, DOS can help bridge the gap with timely access to care.

Access to Specialists When Needed

If your concern requires specialist assessment, DOS physicians can refer directly into our physician-led specialist network including dermatology, women's health, men's health, weight management, diabetes, nephrology, sports medicine and other specialty programs.

This creates a coordinated care pathway and reduces delays for patients who require additional support beyond a virtual walk-in appointment.

What We Treat

Common reasons patients book

General virtual care covers everyday medical concerns, including:

Prescription renewals

Sick notes & WSIB documentation

Lab & imaging requisitions

Cold, flu & respiratory infections

UTIs & minor infections

Skin concerns (rashes, mild conditions)

Mental health check-ins

Specialist referrals

Travel medicine consultations

Birth control & contraception

Acid reflux & digestive concerns

Headaches & migraines

How It Works

From booking to prescription in under 24 hours

A simple, fast pathway designed for everyday concerns.

Book Your Appointment

Complete a short intake form online with your concern and contact details. Most patients are booked within 1–2 days.

Confirmation & Prep

You will receive a secure video link via email along with any prep notes for your visit.

Virtual Consultation

A licensed Ontario physician will review your concern, assess your symptoms, and make a treatment plan.

Prescription or Referral

If indicated, your physician issues prescriptions, lab requisitions, imaging requests, or specialist referrals — sent directly to your pharmacy or to you by secure email.

Follow-Up if Needed

For ongoing concerns, follow-up appointments can be booked the same way — often with the same physician for continuity.

Eligibility

Who can use general virtual care

General virtual care is open to most Ontario residents.

You may be a good candidate if you:

Are an Ontario resident with a valid health card

Have a non-emergency medical concern

Are comfortable with a virtual consultation

Need a prescription, sick note, or referral

Want a second opinion before going to your family doctor

This program may not be suitable if you:

Are experiencing a medical emergency (call 911)

Have severe chest pain, stroke symptoms, or anaphylaxis

Need a hands-on physical exam (book in-person)

Are seeking controlled substances (e.g. opioids) without prior history

Need to see a doctor today?

Most general virtual care appointments are confirmed within hours. Book online and our team will reach out the same business day.

Book as a Patient

Self-refer via our secure online booking system

Refer a Patient

Physician referral form with fax & secure intake

Frequently Asked Questions

General virtual care FAQ

Common questions about our walk-in virtual service.

Do I need OHIP for general virtual care?

OHIP-eligible Ontario residents can access most general virtual care visits at no out-of-pocket cost. Visitors, residents without OHIP, or out-of-province patients may be charged a self-pay fee — our team will let you know in advance.

Can I get a prescription without an in-person visit?

Yes — for most non-controlled medications. Your physician will assess your concern virtually and prescribe if clinically appropriate. Some prescriptions (controlled substances, narcotics, certain mental health medications) require an in-person visit or established care relationship.

How quickly will I be seen?

Most general virtual care appointments are booked within 1–2 business days. Same-day appointments are often available depending on physician schedules.

Will I see the same physician every time?

Where possible, we will book you with the same physician for continuity — particularly for ongoing concerns. For one-off visits, you may see whichever physician has the soonest availability.

Can I get a sick note or WSIB form?

Yes. Sick notes, WSIB documentation, and back-to-work clearances are all available through general virtual care after physician assessment.

What if my issue needs in-person care?

If your physician determines your concern needs hands-on examination, imaging, or in-person follow-up, they will provide a referral or direct you to the appropriate care setting (urgent care, ER, specialist).

What Conditions Can Doctors On Site Treat Virtually?

Doctors On Site's general virtual care service is designed to address a wide spectrum of common, non-emergency health concerns. This includes managing prescription renewals, providing sick notes for work or school, and issuing requisitions for lab tests or imaging. Patients frequently seek virtual consultations for everyday ailments such as cold and flu symptoms, urinary tract infections, minor skin issues like rashes, and general mental health check-ins.

The service also extends to consultations for conditions like acid reflux, digestive issues, headaches, migraines, and obtaining birth control or contraception advice. Furthermore, it facilitates specialist referrals and provides consultations for travel medicine, offering a comprehensive solution for accessible healthcare needs across Ontario.

How Does the Virtual Appointment Process Work?

The process of booking and completing a virtual appointment with Doctors On Site is streamlined for patient convenience. After booking, patients can typically expect to connect with a licensed Ontario physician within 1-2 days, often sooner for same-day access. The consultation takes place entirely online, allowing patients to receive medical advice from the comfort of their own location.

Following the virtual consultation, if a prescription, lab requisition, imaging request, or specialist referral is deemed necessary by the physician, it will be issued directly. These documents are then securely sent to the patient's preferred pharmacy or delivered via secure email, ensuring a swift transition to further care or medication.

Who is Eligible for Doctors On Site's Virtual Care?

Doctors On Site's general virtual care service is primarily intended for residents of Ontario who possess a valid Ontario health card. The service is ideal for individuals experiencing non-emergency medical concerns who require prompt medical attention but may not have immediate access to their family doctor or do not have one at all. It's also a valuable option for those seeking a second opinion before consulting their primary physician or needing a quick prescription, sick note, or referral.

While the service is designed for Ontario residents, provisions are made for visitors, out-of-province patients, or residents without OHIP coverage, who may be subject to self-pay fees. The service team will communicate any applicable charges in advance. It's important to note that certain conditions, such as medical emergencies, severe symptoms, or concerns requiring a physical examination, are not suitable for virtual care and will necessitate in-person medical attention or a referral to an appropriate facility.

What Are the Limitations of Virtual Care?

While Doctors On Site offers a robust virtual care service, it is crucial to understand its limitations to ensure patients seek the most appropriate care. The platform is not designed for medical emergencies; individuals experiencing severe chest pain, stroke symptoms, anaphylaxis, or any life-threatening condition should immediately call 911. Furthermore, conditions that inherently require a hands-on physical examination, such as certain injuries or diagnostic procedures, cannot be adequately assessed through a virtual consultation.

Additionally, the service has restrictions concerning the prescription of controlled substances, narcotics, and certain mental health medications. These often require an established care relationship with a physician or an in-person visit. If a physician determines that a patient's condition necessitates an in-person examination, imaging, or specialized follow-up, they will provide a referral to the appropriate in-person care setting, such as urgent care, an emergency room, or a specialist's office.

Walk-in care, virtually